Human Resources is committed to providing quality programs and services to support the University of Michigan-Dearborn. This site contains a number of resources to meet your needs--whether you're considering, starting, or building a career at UM-Dearborn.

UM-Dearborn 2013 Staff Training and Development

Dear UM-Dearborn Colleagues, 

I am pleased to announce the UM-Dearborn 2013 training and development programs. The Human Resources team continues to assess the development needs through requests by leadership and staff, review of development plan information on campus, and summary results of the previous staff satisfaction survey results and discussion groups. These training and developmental opportunities are designed to help improve staff performance and contribution levels, as well as further career development potential by helping to develop an individual’s knowledge, skills and abilities.

Prior to registering for courses, staff members should meet individually with their supervisor to collaboratively identify which of these programs is most appropriate to attend based on individual developmental needs and interest. Additionally, Renee Mainor, Deborah Kamber, or Kela McClure are available to meet with you to assist in enhancing your development plan.  Furthermore, we can assist you with identifying developmental opportunities that may not be provided in these offerings, yet are very important to an individual staff member.

To register for any of the following offerings please contact UM-Dearborn Human Resources at 593-5190 or email human-resources@umd.umich.edu.

Regards,

Ginny Zarras

Audience:  Anyone needing to improve or learn conflict management abilities.

Course Description: Learn about and discuss the causes of workplace conflicts, preventive measures to keep it from occurring, steps to resolve it once it has materialized, and resources to use when all else fails.

In this course you will learn to:

• Identify factors that create conflicts in the workplace
• Appreciate cultural experiences & background diversity affect interpretations of situations
• Exercise listening skills to improve the chances for open communication
• Evaluate conflicts to determine if they can be resolve
• Implement procedures to resolve problems that have viable solutions
• Practice stress-reduction techniques presented in the training session to maintain focus and balance in their workplaces

Facilitated by Anita Green of Institutional Equity / Human Resources

Friday March 1, 2013, 9:00am – 11:00am, Kochoff C

Audience:  Anyone needing to document procedural-based activities in their workplace
Course Description: With an expert as your guide, enter the unique world of procedure based writing. Learn the techniques needed to meet and overcome all of the challenges of putting actions into easy to follow documentation. You will benefit by: Understanding how to apply style guides, proper voice and sentence structure to written procedures; developing strategies for assembling information in a clear and concise manner and gaining the ability to author, edit and publish effective procedures

In this course you will learn to:

• Describe what procedural communication is and how it differs from other forms of documentation
• Interview people and turn their words into step-by-step procedures
• Find and document key information when using subject matter experts as a source of knowledge for procedures
• Use effective edit, review and publishing techniques to create concise procedures
• Prepare and execute a review cycle to ensure that your documents remain current

Facilitated by Jay Mahler (Human Resources Development)

Wednesday March 13, 2013, 8:30a – 12:00p, Kochoff Hall B (Part 1 of 2, must attend both sessions)

Wednesday March 20, 2013, 8:30a – 12:00p, 1310 PEC (Part 2 of 2, must attend both sessions)

Audience: Anyone dealing with change at work or in their personal life

Course Description: Change is the only constant in our lives. In this course, you will learn to develop a manageable perspective on how to work with the disruptions, speed-bumps, and adaptations that occur as a natural part of everyone’s lives. You will benefit by: gaining some degree of control over how you deal with change; knowing the vocabulary for internalizing the effects of change and developing an action plan for dealing with change, now and in the future.

In this course you will learn to:

• Identify the process of change in both work and non-work life situations
• Discuss the stages that individuals must deal with during change
• Examine various strategies for dealing with change successfully
• Apply the best strategies to reframe situations in order to deal with them with the least amount of stress

Facilitated by Wendy Shepherd (Human Resources Development)

Tuesday April 30, 2013, 1:00p -4:30p, 1152 AB

Audience: Anyone looking to improve the level of customer service they provide.

Course Description: Walt Disney was an innovator and a visionary, but he was also one of the most successful business leaders of his time. Learn the principles that made Walt Disney one of the greatest business icons. Discover why customer happiness and satisfaction are influenced by: consistency in the delivery of exceptional service, processes, technology and people.

In this course you will learn to:

• The magic to delivering exceptional customer service every day
• The benefits of excellent service
• Why customer service satisfaction is based on perception
• How to manage stressful situations and irate customers more effectively

Friday May 3, 2013, 9:00a -11:00a, Mardigian Library Classroom 1212

Audience: Staff members whose responsibilities involve the usage of the e-Recruit system to create temporary and regular job requisitions and postings.

Course Description:  An overview and hands on training on the process and steps to creating job requisitions.

Facilitated by Kelly Carron & Ledina Imami of Human Resources

Wednesday May 8, 2013, 10:00a – 11:00a, Kochoff Hall C

Audience: This training is beneficial to people at any level of the organization who conduct or facilitate meetings and anyone who gives presentations.

Course Description: Upon completion of this training, trainees should have an excellent understanding of the ten steps that are necessary to conduct an effective meeting:

• Determining if a meeting is necessary
• Creating a meeting agenda
• Identifying meeting participants
• Laying meeting groundwork
• Recognizing appropriate meeting protocol
• Recognizing the meeting facilitation process
• Creating a meeting game plan
• Preparing for all aspects of the meeting process
• Managing difficult situations/participants
• Evaluating the success of a meeting

Facilitated by Deborah Kamber of Human Resources

Wednesday May 22, 2013, 9:00a – 12:00p, Kochoff Hall C

An in depth discussion on the employee evaluation and performance enhancement

Audience:  All staff members that that receive an annual evaluation and any staff and faculty members that are responsible for the evaluation of the performance of staff.

Course Description: During this session we will discuss why performance evaluations are conducted while learning about performance management as a system, what you can expect during the review process, and what is in it for you. Reward and motivation ideas and techniques will also be discussed.

Facilitated by Renee Mainor and Kela McClure of Human Resources

Wednesday June 5, 2013, 10:00a – 12:00p, Kochoff Hall C

Getting More Productivity (and Fun!) from Your Smartphone and Tablet Devices GOOGLE® EDITION

Audience: Anyone who wants to maximize the potential of their smartphone or tablet.

Course Description: We all know which apps are fun, but do you know which “apps” and functions will help you turn your Android™, iPhone®, BlackBerry® and/or Windows Mobile™ device into a productivity workhorse? In this session, we will discuss the applications and strategies to take your smart device from "cool" to "critical" when it comes to productivity, time, project, people, and e-mail management. There will be time allotted in the course for program participants to share their favorite “apps,” allowing you to gain knowledge from all program attendees.  You will benefit by: having a discussion about smartphone power management; going beyond the basics to discover new and useful “apps” and services that help to organize your life and knowing which financial management, travel management and social networking “apps” meet your personal needs.

In this course you will learn to:

• Apply the “critical basics” to realize the full potential of your mobile device
• Integrate your smartphone with other existing productivity software (including Google®) for greater productivity
• Use techniques to successfully manage your e-mail, calendar, contacts, tasks, and notes
• Use password, log-in, and private information strategies to effectively protect yourself
• Identify which “apps” and tools will best boost your personal productivity
• Select smartphone and tablet peripherals that will extend your productivity beyond the device

Facilitated by Randall Dean (HRD). Brought to you in partnership with the Staff Senate

Tuesday, May 28, 2013, 1:00 pm - 4:00 pm, Kochoff Hall B

Word 2010 - Part 2 (Intermediate Level)

Audience: This course is designed for students who are able to create and modify standard business documents in Microsoft Word 2010, but need to know how to create or modify complex business documents and customized Word efficiency tools. It also aims to assist students preparing for the Microsoft Office Specialist exams for Microsoft Word 2010.

Course Description: In this course, students will create complex documents and build personalized efficiency tools using Microsoft Office Word 2010.

Facilitated by New Horizons Computer Learning Centers

Tuesday May 7, 2013, 9:00a - 5:00p, Kochoff Hall B

Word 2010 - Part 3* (Advanced Level)

Audience: This course is intended for students who create and work with lengthy documents, collaborate with others on documents, and create forms in Microsoft Word. 

Course Description:  The student will learn to collaborate on complicated documents and manage how the documents are accessed and distributed. Advanced features of Word 2010 enable you to revise, manage, and secure your business documents.

Facilitated by New Horizons Computer Learning Centers

Thursday May 23, 2013, 9:00a - 5:00p, Kochoff Hall B

Excel 2010 - Part 2 (Intermediate Level)

Audience:  This course is meant for those desiring to gain intermediate skill sets necessary for calculating data using functions and formulas, sorting and filtering data, using PivotTables and PivotCharts for analyzing data, and customizing workbooks.

Course Description:  Upon successful completion of this course, students will be able to: use advanced formulas; organize worksheet and table data using various techniques; create and modify charts; analyze data using PivotTables, Slicers, and Pivot Chart; insert and modify graphic objects in a worksheet and customize and enhance workbooks and the Microsoft® Office Excel® environment.

Facilitated by New Horizons Computer Learning Centers

Tuesday April 16, 2013, 9:00a - 5:00p, Mardigian Library Classroom 1212

Tuesday June 25, 2013, 9:00a - 5:00p, Kochoff Hall C

PowerPoint 2010 - Part 2*(Intermediate Level)

Audience: This course is intended for students who have a foundational working knowledge of PowerPoint 2010, who wish to take advantage of the application's higher-level usability, security, collaboration, and distribution functionality.

Course Description: In this course students will enhance their presentation by using features that will transform it into a powerful means of communication. They will customize the PowerPoint interface to suit the requirements and use features to create presentations.

Facilitated by New Horizons Computer Learning Centers

Thursday June 13, 2013, 9:00a - 5:00p, Kochoff Hall C

2013 Leadership Enhancement Series

This updated series highlights various components of leadership strategies to enhance current leadership practices, as well as offer a forum where best practices will be shared among our UM-Dearborn leaders in this interactive program.  The six full day sessions will feature such topic as: The UM-Dearborn metropolitan vision; Vision 20/20; Myers-Briggs Type Indicator (MBTI™); Communication & Media Strategies; Resources for Leaders -  General Counsel, FASAP, Financial Services & Budget Office; Manager’s Course in Time Management to Create High Performance; Building Diversity Through Affirmative Action Planning; Performance Management; Workplace Inclusion; Talent Retention and Motivation; and Generational Diversity.

Audience: Invited staff and academic leaders that are fairly new to their role and/or would like a refresher or update on leadership trends at the university.

Confirmation emails and additional information will be provided at a later date and we ask that interested participants please hold the following dates for the series:  March 8th, 15th, 22nd, April 12th, 19th, May 10th, and 17th.

Understanding & Preventing Workplace Harassment

The University of Michigan-Dearborn is committed to providing a respectful and motivating environment, free from discrimination and harassment.  Our Preventing Workplace Harassment training course is designed to help you understand what constitutes harassment, how to avoid engaging in behavior that could be considered harassing, and what to do if you witness or experience harassment.

Participants will learn:

• The legal definition of harassment, discrimination, and retaliation
• Determine the causes of harassment, discrimination, and retaliation
• Identifying the types and forms of workplace harassment & discrimination
• Preventative measures to adopt to ensure a safe working environment;
• Learn how to communicate boundaries
• Learn how to listen to others with respect
• Learn how to create synergy with others in the workplace
• Study guidelines for creating a respectful workplace.

Audience: All UM-Dearborn faculty and staff

Facilitated by the offices of Human Resources and Institutional Equity

This training will be offered at various times throughout 2013.  Dates, times and location are TBD.

Financial Administrator Series

This three part series will feature information as well as hands on training for staff with financial administration responsibilities on campus.  The series will provide high level accounting concepts, a full description of the unit based budget model and hands on tools to equip users with a full understanding of the process and policies associated with financial stewardship at UM-Dearborn.

Audience: Invited UM-Dearborn administrators that have financial responsibilities within their departments or units.  Part one of the three series will be held on Monday March 14, 2013.  1310 PEC.

Registration for any of these course offerings will be through Dearborn Human Resources. After discussing the course offerings and making selections based on your development plan, please e-mail human-resources@umd.umich.edu.

If you have any questions about the training plan please contact Ginny Zarras 593-5484 or Kela Green at 593-6338. 

HRD Courses - More than one hundred programs and courses designed to teach you new skills to help advance your career. Registration now available at My LINC / MAIS LINC

M-Pathways Training - M-Pathways systems training includes-- Financials/Physical Resources System, Human Resources Management System, and Student Administration System -- as well as the eMploy applicant management system, and numerous smaller systems that support various aspects of the University's business.

My LINC / MAIS LINC - Provides training, documentation, and communications for M-Pathways, eMploy, and the U-M Data Warehouse.

ITCS Education Services - Dedicated in providing quality computer training and education to the University of Michigan faculty, staff, and students.

I-9 Training Tutorial - This tutorial is intended to:  Help you learn how to process I-9s better; Raise your comfort level in working with the documents and policies involved;  Enable departments to ensure that employees are authorized to work and are compliant with I-9 standards; and  Serve as a quick and easy job aid and reference whenever needed.

 FMLA (Family and Medical Leave Act) Training Tutorial - The tutorial is intended for University employees whose job responsibilities include managing employee absences. The goal of the tutorial is to:  Help you understand the FMLA;  Outline the rights and responsibilities of the University and employees under the FMLA;  Raise your comfort level when managing FMLA absences;  Help ensure that units are meeting the notice requirement under the FMLA; and Serve as a quick and easy job aid and reference.

Career Services for Staff -  UM's Career Services for Staff Web site will direct you to a wealth of information including career self-assessment, career planning information and resources, University resources, and job search tools.

Tuition Support Program - The University’s Tuition Support Program is designed to help you further develop skills in your present position or prepare for a different position within the University.

 The University of Michigan
Dearborn Human Resources

1020 Administration Building
4901 Evergreen Road
Dearborn, MI 48128

Phone:  313-593-5190
Fax:  313-593-3568