Succeeding With the Myers-Briggs Type Indicator (MBTI™)

Audience: The MBTI™  is for those looking to help understand their own and others’ strengths and natural preferences and help you communicate and build working relationships more effectively.
Course Description: The Myers-Briggs Type Indicator™ is one of the most highly regarded systems in the world for understanding why people respond to situations in the way they do.  In this course you will learn to:

 

• Identify your preferred style in taking in information and decision-making
• Recognize how others’ style preferences are similar to and differ from yours
• Recognize the impact when you are required to work outside of your preferences
• Determine ways to use your preferred style to work with others more successfully

Facilitated by Deborah Orlowski of Human Resources Development (HRD)

March 30, 2012, 8:30am – 12:00p, 1225 University Center

Conflict Resolution

Audience:  Anyone needing to improve their conflict management abilities.
Course Description: Learn about and discuss the causes of workplace conflicts, preventive measures to keep it from occurring, steps to resolve it once it has materialized, and resources to use when all else fails. In this course you will learn to:

• Identify factors that create conflicts in the workplace

• Appreciate cultural experiences & background diversity affect interpretations of situations

• Exercise listening skills to improve the chances for open communication

• Evaluate conflicts to determine if they can be resolved

• Implement procedures to resolve problems that have viable solutions

• Practice stress-reduction techniques presented in the training session to maintain focus and balance in their workplaces

Facilitated by Anita Green of Institutional Equity/Human Resources

May 15, 2012: 9:00 am, 1225 University Center

Developing Positive Service Standards

Audience: Anyone whose main responsibility is to deliver front line service or who would like a refresher in building positive relationships.
Course Description: Come to obtain hands-on experience with important concepts and skills for delivering exceptional service in your unit or department. You will learn to:

• Identify and determine service standards for your unit/department
• Define what a "service opportunity" is and if it is important
• Demonstrate ways to determine others' needs early during the interaction
• Practice proper courtesy and etiquette standards
• List the "five ugly things you should never say"
• Identify behaviors for becoming proactive when delivering service
• Manage a service interaction using the "seven steps for superior service"

Facilitated by Joanna Sabo of HRD

June 14, 2012, 9:00am - 12:30pm, Kochoff Hall A, University Center

Business Communications:Write what You Say

Audience: Anyone who feels that they could enhance their professional image by being a better verbal communicator

Course Description: Skillful verbal communication is an important aspect of being successful in any business environment. For those who are interested in seeing how basic skills can help you become more confident in your ability to communicate with others.  You will learn to:

• Identify the key principle of effective verbal communication
• Recognize and eliminate using slang terms that negatively affect your ability to communicate with others
• Use appropriate grammar in your verbal communication
• Demonstrate how to enunciate words clearly and effectively to others

Facilitated by Jacqueline Doneghy of HRD

June 20, 2012, 8:00am – 4:00pm, 1225 University Center

Social Media Guidelines

Audience: Individuals that are looking to gain further insight on best practices when using social media outlets as well as leverage social media uses within your unit/department.
Course Description: Showcase appropriate and professional approaches to using a range of communication technologies at work.  Participants will learn to:

• Leverage email communication & social media to communicate effectively
• Become aware of the unintended consequences of social media
• Protect their careers and reputation of the campus community
• Avoid cyber-bullying in the workplace
• Learn best practices for communications

Facilitated by Anita Green, Institutional Equity / Human Resources and Beth Marmarelli, Communications & Marketing

June 21, 2012, 9:00am – 11:00am, 1225 University Center

Performance Management: An in depth discussion on the employee evaluation and performance enhancement

Audience:  All staff members that that receive an annual evaluation and any staff and faculty members that is responsible for the evaluation of the performance of staff. 

Course Description: During this session we will discuss why performance evaluations are conducted while learning about performance management as a system, what you can expect during the review process, and what is in it for you. Reward and motivation ideas and techniques will also be discussed.

Facilitated by Renee Moton and Kela Green of Human Resources
June 20, 2012 9:00am – 11:00am, 1225 University Center
June 27, 2012 2:00pm – 4:00pm, 1225 University Center

The University of Michigan
Dearborn Human Resources

1020 Administration Building
4901 Evergreen Road
Dearborn, MI 48128

Phone:  313-593-5190
Fax:  313-593-3568