1. Advanced Listening Skills: This course will give participants the opportunity to further practice and refine their listening skills in a safe and supportive environment using their personal work experiences. Facilitated by Human Resources Development.
February 21, 12:30 – 4:00pm, PEC room 1430/1440
2. Time Management Workshop: FOCUS: Achieving Your Highest Priorities Time-Management Workshop. This workshop is an engaging, highly interactive one-day presentation that is packed with learning. Ideal for staff at all levels who want to improve productivity every day. Additionally, this course will provide tools, techniques and strategies to help you plan work that needs to be delegated and coach employees to achieve peak performance and monitor results. It will also give you an opportunity to examine your delegation and leadership style and make adjustments as the situation arises. Facilitated by J.D. Frailey, Franklin Covey. This one day workshop will be offered twice on campus.
February 13, 8:30 – 4:00pm, PEC room 1410/1420 and
February 14, 8:30 – 4:00pm, PEC Room 1410/1420
April 29, 8:30 - 4:00pm, Kochoff Hall C and
April 30, 8:30 - 4:00pm, Kochoff Hall C
3. Developing Exceptional Customer Service: Participants will obtain hands-on experience with important concepts and skills for delivering exceptional customer service in their unit or department. Facilitated by Human Resources Development.
May 13, 1:00 – 4:00pm, PEC room 1410/1420
4. Personal Career Assessment: This program is designed to lead you through a self-exploration process using some of the tools that career counselors have used for years. Facilitated by Human Resources Development and Dearborn Human Resources.
March 12, 1:00 – 4:00pm, PEC room 1410/1420
5. Diversity: The CRLT Players performing group will be on the Dearborn Campus with a production that includes various vignettes all on the topic of diversity and respect in the workplace. This dynamic group has performed on campus in the past and has proven to be both entertaining and thought provoking. This session is highly recommended for teams to attend together or individuals interesting in increasing their awareness of issues of diversity facing us as a community.
CRLT Diversity Skit: April 28, 2008 – 1:00pm – 3:00pm, Lecture Hall B, Social Science Building
6. Leadership Enhancement Series: The Leadership Enhancement Series will be offered again winter 2008. This is a six day series that is targeted for leaders of people and focuses training on the areas of vision and values; communication and collaboration; positive organizational scholarship; respectful and welcoming workplace; best practice recruitment and performance management processes; delegation skills; budgeting and important University resources.
Invitations will be sent in January, sessions will begin March 2008.
Registration for any of these course offerings will be through Dearborn Human Resources. After discussing the course offerings and making selections based on your development plan, please call 593-5190 to register.
If you have any questions about the training plan please contact Ginny Zarras 593-5484 or Jeff Evans 593-5666.
The University of Michigan
Dearborn Human Resources
1020 Administration Building
4901 Evergreen Road
Dearborn, MI 48128
Phone: 313-593-5190
Fax: 313-593-3568
